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email info@longevityholistic.com
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Returns and complaints

Returns and complaints

The most important information about withdrawal from the agreement and the complaint procedure.

QUICK E-RETURN

If the product you ordered turned out not to be suitable, you can easily return it. Simply use our returns page:


Return online

Withdrawal from the agreement

If you are a so-called privileged buyer, meaning:

  • a Consumer, or
  • a natural person for whom the agreement is related to business activity but is not of a professional nature,

in such a case, you have the right to withdraw from a distance agreement.

How to proceed?

  1. Complete the quick return form via the link: https://longevityholistic.com/returns-and-complaints or send a withdrawal statement by e-mail to: info@longevityholistic.com
  2. Do this within 14 days of receiving the goods.
  3. Send the goods to the following address: ul. Karola Bohdanowicza 19/7, 02-127 Warsaw, Poland no later than within 14 days of sending the statement.
  4. Download the withdrawal form

Refund

In the event of withdrawal from the agreement, the customer bears the direct cost of returning the product.

The refund will be made within 14 days of receiving the withdrawal statement. We may withhold the refund until we receive the returned goods or proof of their dispatch.

Exceptions, when the right of withdrawal does not apply:

  • goods made to order or personalized,
  • products that deteriorate quickly or have a short shelf life,
  • products in sealed packaging which cannot be returned after opening for hygiene reasons,
  • audio/video recordings or software after the packaging has been opened.

Details can be found in the Terms and Conditions.

Complaints

If you believe that the goods are not in conformity with the agreement, you may submit a complaint.

How to submit a complaint?

Your rights

We are responsible for any non-conformity of the goods with the agreement that existed at the time of delivery and became apparent within 2 years.

  • You may request: replacement or repair,
  • and in some cases: price reduction or withdrawal from the agreement.
  • In the event of a complaint, product defect or store error, the customer does not bear the cost of returning the product.

Details can be found in the Terms and Conditions.