Consumer Information

1. INFORMATION FOR CONSUMERS*

*a natural person who enters into a legal transaction with an entrepreneur that is not directly related to their business or professional activity.

SELLER

Fontanna Młodości Sp. z o.o. with its registered office at ul. Bohdanowicza 19 lok. 7, entered in the National Court Register – Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register, under KRS number 0000498121, NIP 7010413405, REGON 147111553, share capital PLN 5,000.00.

CONTACT WITH THE SELLER

The sales agreement is concluded in Polish, for the period and purpose of completing the sale.

Unless the agreement provides otherwise, the Seller shall release the goods to the Consumer immediately after the sales agreement has been concluded.

COMPLAINT TERMS

The Seller is obliged to deliver goods free from defects – unless the Seller informed the Consumer about defects in the goods before the sales agreement was concluded.

In the event of a defect in the goods, the Consumer may submit a complaint regarding the defective goods on the basis of liability for defects, as regulated by the Civil Code.

When exercising rights under liability for defects, the Consumer may, under the conditions and within the time limits specified in the Civil Code:

1. submit a statement requesting a price reduction,
2. in the event of a significant defect – submit a statement of withdrawal from the agreement,
3. request replacement of the item with one free from defects,
4. request removal of the defect.

The Seller requests that complaints based on liability for defects be submitted electronically, in writing or in person at the store.

In order to assess a complaint submitted on the basis of liability for defects, the Consumer is obliged, if necessary, to deliver the defective goods to the Store address at the Seller’s expense.

The Seller recommends that the complaint notice include the following information: Consumer identification details, a brief description of the defect, the time when the defect was discovered and the Consumer’s request.

Each recommendation of the Seller included in this document is non-binding for the Consumer – the Consumer may, but does not have to, follow it. Failure to follow the recommendation does not affect the Consumer’s rights, in particular rights arising from liability for defects.

The Seller shall respond to the complaint within 14 days.

OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS

If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:

• generally free mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection, to which an application for mediation should be submitted. The list of inspectorates is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq595
• generally free assistance from a permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for the case to be heard by the arbitration court should be submitted. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq595
• free assistance from a municipal or district consumer ombudsman,
• the online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

2. INFORMATION ON THE PROCESSING OF PERSONAL DATA

PERSONAL DATA AND PRIVACY

If providing personal data is necessary to conclude an agreement, we inform you that we will be the controller of such data and that processing will take place under the conditions set out below:

Purpose of processing:

Depending on what you choose, this may include:

• conclusion and performance of the sales agreement,
• direct marketing,
• sending the newsletter.

Legal basis for processing:

• the sales agreement or actions taken at your request prior to its conclusion (Art. 6(1)(b) GDPR),
• a legal obligation imposed on us, e.g. related to accounting (Art. 6(1)(c) GDPR),
• your consent given in the Store (Art. 6(1)(a) GDPR),
• an agreement for the provision of services or actions taken at your request prior to its conclusion (Art. 6(1)(b) GDPR),
• our legitimate interest in establishing, pursuing or defending claims (Art. 6(1)(f) GDPR),
• our legitimate interest in conducting direct marketing (Art. 6(1)(f) GDPR).

Provision of data:

• voluntary, although in some cases it may be necessary to conclude the agreement.

Consequences of not providing data:

• inability to issue a tax document/invoice,
• inability to receive information about promotions or special offers of the Store,
• inability to establish, pursue or defend claims.

Possibility to withdraw consent:

• at any time.

The processing of data carried out until the withdrawal of consent remains lawful.

PROCESSING PERIOD

We will process your data only for as long as we have a legal basis to do so, that is until:

• the legal obligation requiring us to process the data ceases to exist, for example invoicing, or
• the possibility of pursuing claims arising from the agreement concluded through the Store expires, or
• you withdraw your consent, if consent was the legal basis for processing, or
• your objection to the processing of personal data is accepted – if the basis for processing was our legitimate interest or if the data was processed for direct marketing purposes.

- depending on which of these occurs later.

YOUR RIGHTS

You have the right to request:

• access to your personal data, including obtaining a copy of it (Art. 15 GDPR),
• rectification of your data,
• erasure of your data,
• restriction of processing,
• data portability to another controller.

You also have the right to:

• object at any time to the processing of your personal data:
  • on grounds relating to your particular situation – against processing based on Art. 6(1)(f) GDPR,
  • if the data is processed for direct marketing purposes.

If you wish to exercise your rights, please contact us.

If you believe that your data is being processed unlawfully, you may lodge a complaint with the President of the Personal Data Protection Office.

THIRD-PARTY SERVICES / DATA RECIPIENTS

We use the services of external entities to which your data may be transferred. Below you will find a list of recipients:

• hosting provider,
• mailing system provider,
• online sales platform operator,
• entity providing analytical tools on the website,
• payment provider,
• entity ensuring delivery of goods – if you collect the goods in person,
• entities enabling the publication and comparison of reviews about the Store or products,
• provider of standard office software, including e-mail inbox,
• competent public authorities – if we are obliged to make the data available to them.