Terms and Conditions of the janeiredale.cz online store, which set out, among other things, the rules for concluding agreements through the Store and the most important information about the Seller, the Store and Consumer rights.
§ 1 INTRODUCTORY PROVISIONS ▾
1. If you place an order at www.longevityholistic.com as a consumer within the meaning of consumer protection law, these General Terms and Conditions, including the instructions on withdrawal from the agreement, hereinafter referred to as the “GTC”, form the contractual basis in the version valid at the time of placing the order.
2. www.longevityholistic.com is the online store of Fontanna Młodości sp. z o.o., which is part of the Protea Anti Aging Sp. z o.o. group. Fontanna Młodości sp. z o.o. specializes in creating online stores and providing logistics support in the field of e-commerce across various product segments. Your contractual partner on www.longevityholistic.com is: Fontanna Młodości Sp. z o.o., ul. Bohdanowicza 19 lok 7, 02-127 Warsaw, Poland, NIP 7010413405, REGON 147111553, KRS 0000498121, e-mail: info@e-fontanna.com.pl, tel.: (+48) 724 424 420.
3. The language in which orders may be placed, agreements concluded and information obtained on www.longevityholistic.com is Czech. Additional responses from customer support and further information may be provided in Polish and English.
4. By placing each order on www.longevityholistic.com, you acknowledge these GTC, agree to them and accept their exclusive validity.
5. All business relations between you and us are governed exclusively by these GTC in the version valid at the time of your order. Deviations from these GTC or any conflicting business or purchasing terms on your part shall not become part of the agreement, even implicitly.
6. We may amend these GTC unilaterally if this is necessary to remove a subsequently arising imbalance or to comply with changed legal or technical framework conditions. Any subsequent changes must not cause any disadvantage to you.
7. The Seller treats all customers equally and provides them with the same benefits regardless of whether they are consumers or not. For this reason, the rules set out in these Terms and Conditions apply to all customers.
8. These Terms and Conditions apply to purchases of goods made through the online store www.longevityholistic.com.
9. Pursuant to the Act on the Registration of Sales, the Seller is obliged to issue a receipt to the customer. At the same time, the Seller is obliged to register the received sale with the tax administrator online; in the event of a technical failure, no later than within 48 hours.
10. All prices of products and services are shown including VAT valid at the time of placing the order. In the event of a change in the VAT rate before the sales agreement is concluded or before the goods are dispatched, the Customer is obliged to pay the remaining amount according to the selected payment method, or the Seller shall promptly send the Customer an e-mail requesting information on how to refund any overpayment.
11. By placing an order, you agree to receive the tax document in electronic form. A paper tax document will be sent together with the order in the parcel. However, if you wish to receive the tax document electronically, please contact us and the document will be sent to the e-mail address provided.
12. All product prices, including promotional prices, are valid until further notice or while stocks last.
13. The Seller offers customers various types of discounts, gift vouchers and other vouchers. Their use is governed by the rules communicated by the Seller to the customer in each individual case. Unless stated otherwise, each discount or gift voucher may be used only once, and only one voucher of the same type may be used for one purchase. If the value of the gift voucher is higher than the total purchase value, the difference is not transferred to a new voucher and the unused amount is not refunded.
§ 2 CONTACT WITH THE SELLER ▾
1. Address: ul. Bohdanowicza 19, lok. 7, 02-127 Warsaw, Poland
2. E-mail: info@longevityholistic.com
§ 3 TECHNICAL REQUIREMENTS ▾
1. For the proper functioning of the Store, the following are required:
- a device with internet access,
- an internet browser supporting JavaScript and cookies.
2. To place an order, an active e-mail account and phone number are required.
§ 4 PURCHASES IN THE STORE ▾
1. Product prices displayed in the Store are gross prices.
2. The total order price consists of the product price and delivery costs.
3. The lowest price means the lowest price valid during the 30-day period before the discount; if the product has been offered for a shorter period, the lowest price means the lowest price from the date the product was introduced for sale until the date the discount was granted.
4. Add the selected product to the cart, choose the delivery method and payment method, and then complete the details necessary to process the order.
5. The order is placed when its content is confirmed and the Terms and Conditions are accepted.
6. Placing an order is equivalent to concluding an agreement between the Buyer and the Seller.
7. Purchases may be made with an Account or without registration, by providing the required details for each order.
8. Before submitting an order on www.longevityholistic.com, you may check whether the data provided in the order summary contains errors and correct them if necessary. By clicking the “Submit and pay” button, you submit an order with an obligation to pay and thereby make a binding offer to conclude an agreement with us. This offer, subject to the right of withdrawal, is binding for you for three business days. We are not obliged to accept it.
9. We will confirm receipt of your offer, meaning receipt or confirmation of the order, by e-mail sent to the e-mail address provided by you. This confirmation does not constitute acceptance of the offer by us. Please check the correctness of the data included in the order.
10. You may update all changes to your data in your customer account. You are responsible for keeping your login details confidential and protecting them from access by unauthorized persons. If you suspect that your login details or other data have been misused by unauthorized persons, you must inform us immediately so that we can prevent fraud.
11. We will store the content of the agreement, i.e. the Terms and Conditions valid at the time of concluding the agreement, including the withdrawal instructions, as well as your data necessary to process the order. The wording of the agreement valid at the time of placing the order will be sent to the e-mail address provided by you.
12. We reserve the right to close customer accounts. This applies in particular to cases of violation of applicable legal provisions, agreements or our instructions.
13. In some cases, we may use technical marketing tools on www.janeiredale.cz to offer personalized prices or discounts based on automated decision-making. In such cases, you will be informed of each personalization of the offer.
§ 5 PAYMENT AND DELIVERY METHOD ▾
1. The payment and delivery method may be selected from the available options. Before placing the order, the customer will always be informed of the selected payment and delivery method and the related costs. If payment by credit card is selected, the customer acknowledges that the amount due will be charged directly to the credit card at the time of the transaction.
2. The provider of online payment services for fast bank transfers is PayPro S.A. and Stripe.
Accepted payment cards: Visa, Mastercard.
3. Orders are shipped via DHL.
a) Delivery time: 3 to 5 days. Order processing will begin after the online store receives confirmation from the payment service provider that the payment has been made correctly.
b) delivery price and methods:
DHL courier, payment by bank transfer: 174 CZK
DHL courier, cash on delivery: 319 CZK
4. The stated delivery times are for information purposes only and are based on estimated delivery times provided by carriers.
5. The Seller reserves the right to offer free delivery of goods or delivery for an additional fee in selected cases.
6. The Seller is responsible for the proper delivery of goods to the Consumer.
7. The Consumer has the right to use legal remedies, including repair, replacement, price reduction or withdrawal from the agreement.
8. After the order is placed, all invoiced amounts are due on the date of concluding the agreement, unless stated otherwise. If payment is not made within 72 hours from the purchase date, we have the right to cancel the order.
9. www.longevityholistic.com currently ships goods to the following countries: Czech Republic, Poland, Slovakia.
10. Delivery will be made to the delivery address provided by you or to the pickup point selected by you. We reserve the right to make partial deliveries. In such a case, we will cover any additional shipping costs.
11. The risk of loss or damage to the goods passes to you only when you or a third party indicated by you, other than the carrier, takes possession of the goods.
12. If the goods are delivered with visible damage caused during transport, please file a complaint with the carrier immediately and contact us. This helps support or pursue our claims against the carrier or the insurer. Failure to file a complaint or contact us does not affect your consumer rights arising from liability for defects.
13. We may voluntarily add “free products” to your order. You are not entitled to receive free products. In the event of withdrawal from the agreement, these products must also be returned.
§ 6 ORDER PROCESSING ▾
1. The Seller reserves the right to ship the goods at a later date if they are unavailable on the market or in stock.
In such a case, the Seller is obliged to contact the Buyer immediately, no later than within 5 business days, in order to agree on the next steps.
2. Personal pickup: personal pickup is not available.
3. In the case of payment by standard bank transfer, order processing takes place after the payment has been credited.
4. Delivery by DHL courier service.
§ 7 RIGHT TO WITHDRAW FROM THE AGREEMENT WITHOUT GIVING A REASON ▾
1. The Buyer has the right to withdraw from the agreement within 14 days without giving any reason, subject to § 8.
2. The period is counted from the day of receiving the goods, or the last item / parcel / part.
3. Withdrawal may be made by an unequivocal statement sent to the contact details indicated in § 2. A model form may be used, but it is not mandatory.
4. If the customer wishes to exercise this right, they must inform the Seller of their decision to withdraw from the agreement within the specified period. The most convenient way is to contact the Seller by e-mail at:
info@longevityholistic.com. The model withdrawal form available here may also be used, completed and sent as an attachment to an e-mail message.
5. In the event of withdrawal from the agreement, the customer bears the direct cost of returning the product.
§ 7 a. EFFECTS OF WITHDRAWAL FROM THE AGREEMENT
1. In the event of withdrawal from the agreement by the Customer, the Seller shall refund the Customer the purchase price of the goods. The Seller shall refund the funds promptly, no later than within 14 days from the date of withdrawal from the agreement. In accordance with legal provisions, the refund may be withheld until the goods have been returned to the Seller. The refund will be made using the same payment method as used by the Customer to pay the purchase price, unless the parties agree otherwise.
2. If the Seller provided the Customer with additional goods free of charge, referred to as a “gift”, in connection with the conclusion of the agreement, this gift must also be returned. If the Customer fails to return the gift received together with the goods, the Seller is entitled to withhold the refund of the purchase price of the goods until the gift is returned. In such a case, the Customer bears the costs associated with returning the goods.
3. The goods must be returned to the following address: ul. Bohdanowicza 19, lok. 7, 02-127 Warsaw, Poland – promptly, no later than within 14 days from submitting the notice.
4. The Buyer bears the direct return costs and is responsible for any decrease in the value of the goods beyond what is necessary to inspect them.
5. Refunds for card payments are made to the account assigned to the card.
6. The Seller notes that the Customer is legally responsible for any decrease in the value of the goods resulting from using the goods in a manner beyond what is necessary to become familiar with their nature, properties and functionality, for example if the Customer uses a brush even after a single trial. At the same time, the Customer does not have the right to withdraw from the agreement in the case of goods made according to special requirements or customized to individual needs, for example engraved packaging, or in the case of goods removed from sealed packaging that cannot be returned for hygiene reasons, for example opened cosmetic products and other goods that come into direct contact with the skin.
§ 7 b. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
1. The right of withdrawal does not apply to goods:
- made according to the Customer’s specifications or adapted to their individual needs, goods that deteriorate quickly or have a short shelf life,
- sealed goods – after opening, for hygiene or protective reasons,
- goods inseparably connected with other items,
- sale items;
§ 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE AGREEMENT ▾
The right to withdraw from the agreement does not apply, among other things, to goods:
- made according to the Buyer’s specifications or customized,
- that deteriorate quickly or have a short shelf life,
- sealed goods – after opening, for hygiene or health protection reasons,
- inseparably connected with other items,
- audio or video recordings or computer software supplied in sealed packaging – after opening,
- newspapers, periodicals and magazines, except for subscriptions,
- whose price depends on fluctuations in the financial market.
§ 9 COMPLAINTS ▾
1. If the goods are defective at the time of delivery, the Seller may agree with the Customer on compensation in the form of a voucher. The Customer also has the right to request removal of the defect by replacing the goods or repairing them. If such removal of the defect is impossible or disproportionate for the Seller, the Customer has the right to request a reduction of the purchase price, and in the case of a significant defect, may withdraw from the sales agreement. These rights also apply to the Customer if the defect appears later.
2. Goods are considered defective in particular if they do not have the properties usually present in goods of this type, do not correspond to their intended purpose, do not meet legal requirements or were not delivered in the agreed quantity. The Seller reserves the right to state that hypersensitivity or an allergic reaction to the delivered goods cannot in itself be considered a defect in the goods. Similarly, defects in gifts and other free benefits provided by the Seller beyond the order cannot be considered defects in the goods.
3. All questions regarding complaints may be directed to the e-mail address: info@longevityholistic.com.
4. The complained-about goods should be sent to the following address: Fontanna Młodości, ul. Bohdanowicza 19, lok. 7, 02-127 Warsaw, together with the completed complaint form available here. If the form is completed independently, it is necessary to describe the defect in the goods or its symptoms and, where applicable, indicate the requested method of resolving the complaint.
5. The Seller will inform the Customer about the course of the complaint procedure, in particular about its acceptance, resolution or rejection, by e-mail.
6. The Seller has 14 days to process the complaint. Otherwise, the Customer has the right to withdraw from the sales agreement. The Customer’s cooperation is necessary to meet this deadline.
7. The costs associated with returning the goods are covered by the Seller in the case of a justified complaint. The refund will be made by the Seller using the same payment method used by the Buyer in the original transaction, unless the Buyer agrees to another solution. In any case, the Buyer does not bear any fees related to this refund.
8. The Buyer is advised to contact the Seller before sending the goods in order to verify whether the Seller requires the product to be returned in connection with the given complaint.
9. Complaints concerning defects caused by the customer are excluded. This applies in particular to improper handling of the goods, unprofessional use or unauthorized attempts at repair. Complaints also do not apply if the goods become unusable after the expected natural shelf life or period of use resulting from their purpose has expired.
10. Product photos in the online store are for illustrative purposes only and do not constitute a binding representation of the properties of the goods, for example the product packaging may differ as a result of packaging changes made by the manufacturer.
11. In the event of a complaint, product defect or store error, the customer does not bear the cost of returning the product.
§ 9 a. Consumer obligations in the event of a delivery complaint
1. The Consumer is obliged to provide the Seller with the necessary cooperation in order to initiate and conduct a complaint procedure with the carrier, in particular:
- Timely reporting of the problem – without undue delay after discovering non-delivery, damage or any other delivery issue,
- Documentation of the case:
a. photos of the packaging, parcel contents and inner packaging,
b. photos of a legible shipping label enabling clear identification of the parcel,
c. keeping the original packaging until the complaint is resolved,
d. providing additional information, for example the circumstances of receipt, name and surname of the person who received the parcel,
e. Statement – if the carrier declares that the parcel was delivered, the Consumer may be asked to sign a statement of non-receipt of the parcel. Without this statement, the complaint cannot be processed.
2. The Consumer is obliged to report delivery defects through the contact channels indicated on the Seller’s website, i.e. by e-mail to: info@longevityholistic.com
3. Notifications submitted in another form may not be accepted by the Seller if they do not allow the complaint procedure to be properly initiated.
4. If the parcel packaging is visibly damaged or the Consumer has doubts about the correctness of the delivery, the Consumer is obliged to record this in the carrier’s delivery report, POD – Proof of Delivery. The Consumer is also advised not to accept the parcel if it is clearly damaged. Failure to comply with this obligation may make it more difficult or prolong the complaint process with the carrier, without affecting the Consumer’s statutory rights.
5. Insufficient cooperation on the part of the Consumer may result in prolonging or preventing the pursuit of claims against the carrier, without affecting the Consumer’s statutory rights.
§ 10 APPLICABLE LAW ▾
1. All agreements concluded through www.longevityholisticc.com, as well as other sales agreements with Fontanna Młodości Sp. z o.o., are governed by Austrian law, excluding the United Nations Convention on Contracts for the International Sale of Goods and reference rules of private international law, as agreed and taken as the basis. This choice of law, however, must not deprive you of the protection granted to you by the mandatory provisions of the country of your residence, pursuant to Article 6(2) of the Rome I Regulation.
§ 9a. Arbitration board and online dispute resolution
1. We submit consumer matters to alternative dispute resolution proceedings before the following alternative dispute resolution authority: https://uokik.gov.pl/.
2. You may also send your complaint directly to us at: info@longevityholistic.com.
Privacy Policy and customer data processing
All information about the protection and processing of personal data can be found by clicking here.
Processing period: until the expiry of the relevant periods arising from the agreement, legal obligations or limitation periods for claims, or until an effective objection is submitted if the basis is legitimate interest.
Rights: access, rectification, erasure, restriction of processing, data portability, objection – contact through the details indicated in § 2.
Complaint: President of the Personal Data Protection Office, UODO.
Appendix No. 1 to the Terms and Conditions ▾
Model withdrawal form, optional:
Download: MODEL FORM
Complete and send the form by e-mail only if you wish to withdraw from the agreement.
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